CSR- Paid Management Training
JOB DESCRIPTION
Classification
Non-Exempt
Salary Grade
Salaried Position with Commission Structure
Reports to
Market Manager
Start Date
June 1, 2015
JOB DESCRIPTION
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides timely and accurate information to incoming customers pertaining to order status and product knowledge requests.
Processes customer orders/changes according to established department policies and procedures.
Works closely with other departments to resolve issues with new or established accounts.
Provides timely feedback to Market Manager regarding service initiation or customer concerns.
Trains with the leadership team to meet and exceed customer's service expectations.
Competencies
Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Supervisory Responsibility
This position has no supervisory responsibilities. If you are interested in the Manager in Training program, please advise Human Resources during initial phone interview as we have openings.
Work Environment
This job operates in a professional office environment as well as inside of our retail locations. This role routinely uses standard office equipment such as computers, laptops, tablets, HD TVs, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Schedule will be discussed in interview process as we have several shifts available.
JOB REQUIREMENTS
Required Education and Experience
High School diploma or equivalent
Customer service experience
Basic knowledge of electronics, tablets, TV's etc
1-2 years experience in customer service, sales or marketing
Ability to develop strong relationships with others to foster a positive company and brand image
Additional Eligibility Qualifications
Drug Screen
Background Screen
Estimated Salary: $20 to $28 per hour based on qualifications.
Classification
Non-Exempt
Salary Grade
Salaried Position with Commission Structure
Reports to
Market Manager
Start Date
June 1, 2015
JOB DESCRIPTION
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides timely and accurate information to incoming customers pertaining to order status and product knowledge requests.
Processes customer orders/changes according to established department policies and procedures.
Works closely with other departments to resolve issues with new or established accounts.
Provides timely feedback to Market Manager regarding service initiation or customer concerns.
Trains with the leadership team to meet and exceed customer's service expectations.
Competencies
Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Supervisory Responsibility
This position has no supervisory responsibilities. If you are interested in the Manager in Training program, please advise Human Resources during initial phone interview as we have openings.
Work Environment
This job operates in a professional office environment as well as inside of our retail locations. This role routinely uses standard office equipment such as computers, laptops, tablets, HD TVs, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Schedule will be discussed in interview process as we have several shifts available.
JOB REQUIREMENTS
Required Education and Experience
High School diploma or equivalent
Customer service experience
Basic knowledge of electronics, tablets, TV's etc
1-2 years experience in customer service, sales or marketing
Ability to develop strong relationships with others to foster a positive company and brand image
Additional Eligibility Qualifications
Drug Screen
Background Screen
Estimated Salary: $20 to $28 per hour based on qualifications.
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